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Food Safety, Quality & Allergen Policy
1.1 Hygiene & preparation standards
All RJK Foods products are prepared, handled, and packed under strict hygiene and sanitation standards in accordance with applicable local food-safety requirements, including FSSAI requirements where applicable. Kitchen equipment, surfaces, and storage units undergo regular sanitization. Food handlers follow hygiene protocols including hand washing, glove usage, and protective hair coverings.
1.2 Storage & consumption guidelines
Freshly prepared items must be consumed immediately or refrigerated at or below 4°C (40°F) upon arrival. Expiry or best-before instructions on the product packaging or in the order details must be followed. RJK Foods is not responsible for spoilage caused by improper storage after delivery.
1.3 Allergen & ingredient transparency
Products may contain or come into contact with common allergens including tree nuts, peanuts, milk or dairy, gluten, sesame, and soy. Customers with severe food allergies must inform RJK Foods before ordering. We take reasonable precautions, but operate a single kitchen environment and cannot guarantee completely allergen-free preparation.
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Ordering, Payment & Cancellation Policy
2.1 Order placement & lead time
Orders may be placed through this website or through authorized RJK Foods channels: Instagram Direct Message at @rjk_homemade_foods, official WhatsApp, or phone. Standard or daily orders require at least 24 hours’ lead time. Bulk or event orders require at least 3 to 5 days’ lead time. An order is confirmed only after RJK Foods accepts it and any required payment is received.
2.2 Payment terms
Full payment or the specified advance deposit—normally 50% for bulk orders—is required to confirm an order. Accepted methods include UPI through Google Pay, PhonePe, or Paytm, direct bank transfer, and designated digital wallets. Cash on Delivery is subject to availability and prior approval.
2.3 Order cancellations & modifications
Cancellations made more than 12 hours before scheduled preparation qualify for a full refund or rescheduling. Cancellations within 12 hours of preparation or dispatch are non-refundable. If RJK Foods cancels an order because of unforeseen circumstances, a 100% refund will be issued.
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Shipping, Delivery & Pickup Policy
3.1 Delivery radius & handover
Delivery is available only within specified local service areas or pincodes. Estimated delivery slots are provided when the order is confirmed. A recipient must be available during the agreed slot. If delivery fails after reasonable contact attempts because the customer is unavailable, the order is not eligible for a refund.
3.2 Self-pickup
Customers choosing self-pickup must collect their order within the agreed time window to protect food quality and safety.
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Return, Refund & Replacement Policy
4.1 Non-returnable items & eligible issues
Because food is perishable and subject to health and hygiene controls, RJK Foods cannot accept physical returns. A refund or replacement may be approved only when the wrong item was delivered, the package arrived damaged or compromised, or an item was missing.
4.2 Reporting procedure
Report an issue within 2 hours of receiving the delivery and send clear photo or video evidence through Instagram DM or WhatsApp. Approved claims will receive a replacement or refund within 2 to 3 business days.
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Privacy, Social Media & Support
Customer personal data is collected only to process and fulfil orders, manage accounts and subscriptions, and provide customer support. When a customer tags @rjk_homemade_foods in a public post, story, or review, RJK Foods may feature that public content unless the customer asks us not to. See our Privacy Policy for full details.
Website & Account Use
Customers must provide accurate account, contact, payment, and delivery information. Do not misuse the website, attempt unauthorized access, submit false information, interfere with its operation, or use automated systems to create spam or abusive traffic.